Nimblr FAQ
Quick answers to your questions about Nimblr, our Security awareness solution and how it works.
Security Awareness
What is security awareness training?
Security awareness training teaches people to recognize cyber threats, fosters lasting behavioral change and reduces the risk of successful IT attacks.
What is the difference between security awareness training and IT security training?
Security awareness training focuses on changing human behavior of all employees to prevent people-related cyber risks. IT security training targets technical staff and emphasizes system configuration, infrastructure, and threat mitigation from a technical perspective.
What makes Nimblr stand out?
We offer adaptive security awareness training based on real behavior and current threats. With phishing simulations, instant feedback, and automated updates, users learn what they need, when they need it.
Why is security awareness training important for my organization?
Security awareness training reduces human error, the leading cause of cyber incidents, by teaching users to recognize and avoid threats.
How often should employees take part in security awareness training?
Training should be continuous, with the frequency of courses and simulations adapted to each user’s needs.
What topics are covered in the security awareness training?
Our training is continuously updated to reflect current threats and covers key human-related risks such as phishing, social engineering, password hygiene, credential theft and safe browsing.
Product
What is included in the Nimblr product?
Our solution includes extensive training modules and simulations, an intuitive dashboard, automated reporting, detailed onboarding, and continuous support.
Why choose Nimblr?
Nimblr offers expert-designed training that drives real behavior change. Nimblr is easy to use, cloud-based, and trusted by thousands of organizations to reduce human risk and build a strong security culture.
Who can use Nimblr?
Everyone in an organization who has an email address can use Nimblr.
What languages are supported?
More than 30 languages are currently supported.
What is Instant Learning?
Instant Learning provides immediate, personalized feedback when someone interacts with a phishing simulation.
What is Micro Training?
Micro Training consists of concise, personalized five-minute lessons on topics like phishing, ransomware, and safe browsing – tailored to each user’s behavior and needs.
What are Zero-Day Classes?
Zero-Day Classes are short, timely lessons that address emerging cyber threats, ensuring users stay informed and prepared.
How do simulated attacks work?
Simulated attacks are automated phishing tests tailored to each user’s behavior and role. They are designed to appear and behave like real phishing attempts.
How realistic are your simulations?
Our simulations are highly realistic, continuously updated with real-world threats, and customized using organization-specific data.
What types of content and modules are included in your Security Awareness Training?
Training includes interactive Micro Training, Zero-Day Classes, Instant Learning, and realistic phishing simulations - covering topics like phishing, ransomware, password hygiene, and safe browsing.
Can we customize the content for our organization?
Yes, it’s possible to use your organization’s brand, terminology and organization-specific data in the courses and simulations.
How frequently are the courses and simulations sent?
Training is delivered continuously and automatically, based on each user’s needs and knowledge gaps.
How does onboarding work?
Once you have signed on as a Nimblr organization, one of our Nimblr onboarding specialists will guide you through every step, ensuring a smooth setup.
Behavioral Change
What is behavioral change?
Behavioral change means turning knowledge into action. Through tailored training and real-time feedback, Nimblr helps reduce risky behaviors.
How is behavioral change different from traditional Security Awareness Training?
Behavioral change goes beyond awareness and focuses on how people act. Nimblr replaces one-off lessons with continuous, personalized learning and realistic simulations that build lasting habits.
How do you achieve lasting behavioral change among employees?
We use data-driven personalization, instant feedback, real-life simulations, and continuous reinforcement to create habits that reduce risk over time.
How can we measure progress in our employees’ security behavior?
You can track progress through Nimblr’s unique Awareness Level, which is based on user behavior and training outcomes. Automated monthly reports provide clear, actionable insights.
About
When did Nimblr get started?
Nimblr was founded in 2019 in southern Sweden by Andreas, Karl, Rikard, Aron, and Martin. They are all experts in cybersecurity and e-learning, who joined forces to tackle human error in IT security.
What makes your approach to security awareness unique?
We focus on real behavior change, not just awareness. Our expert team in cybersecurity, learning design, and communication creates short, engaging lessons that help users recognize threats and build lasting habits.
Which types of organizations do you work with?
We work with both public and private sector organizations – from schools and municipalities to small and mid-sized companies and enterprises. We also support MSPs and IT providers with scalable training programs.
Where are you based, and do you operate internationally?
We’re an international company with roots in southern Sweden. We also have offices in Denmark, Norway, Finland, and Portugal. Our cloud-based platform supports organizations across Europe and globally.
How do you ensure your training stays relevant when threats are changing?
We monitor threat intelligence and attack trends through reputable sources and our own honey pots. Our expert team ensures training content remains relevant, actionable, and aligned with real-world risks.
What are your company values?
Integrity, engagement, and collaboration guide everything we do.
Privacy & Security
What permissions are needed for using Nimblr?
We practice what we preach, your security is our priority. Permission requirements may vary depending on how you use the platform, but we always request only the minimum permissions necessary to provide our services.
Who has admin permissions in Nimblr?
Admin rights are assigned by your organization. You decide who can manage training, view reports, and configure settings.
Do you offer SSO?
Yes. Nimblr supports single sign-on (SSO) through commonly used identity providers, making access secure and seamless.
How does Nimblr ensure phishing simulations are delivered?
Phishing simulations are delivered after domain whitelisting during the onboarding. This way you do not need to compromise the security of your established security measures.
Compliance
Can Nimblr help us with compliance and regulatory standards?
Yes we can. Read more about it here (Link to NIS2, GDPR and DORA-articles).
Do you offer specific courses in NIS2, DORA and GDPR?
Yes, we offer both basic and more advanced courses.
Can you help us create custom compliance courses?
Yes, we have helped several of our customers with custom courses.
Is it possible to erase user information on request?
Yes, all user information can be erased upon request.
AI
Do you use AI in course creation?
We use AI technologies to assist in certain aspects of course creation, such as research and data gathering conducted outside the platform. AI also supports parts of the translation process to ensure broader language coverage and consistency.¨
Do you use AI in the Nimblr solution?
We use AI for research and data collection, and for translation but not as part of the core Nimblr solution.
Do you use AI in simulated attack creation?
No, AI is not used in the creation of simulated attacks. All simulations are designed and developed by our security experts to ensure accuracy and relevance.
Do you use AI-driven customer support systems?
At present, we do not use AI-driven systems for customer support. All customer inquiries are handled directly by our support team to maintain high service quality and personal interaction.
Which AI providers do you use?
We use a selection of AI providers for limited, non-sensitive purposes, including:
- DeepL (primarily for translations)
- OpenAI
- Gemini AI
- Anthropic
No, customer information is never shared with any third-party sources. We are fully committed to protecting our customers’ data privacy and confidentiality.
Get a personalized demo session at your convenience.
Book a demo meeting and let one of our experts walk you through Nimblr solution, the platform, and how quickly you can get started.